Refund Window and Basic Scope
You may request a no-questions-asked full refund within 7 days of your first payment. The refund window starts when the corresponding order is paid, and the submission time is based on the ticket creation record in the user panel. An eligible first-payment order can enter review after you identify the order for which a refund is requested, with no additional explanation required.
“First payment” in this policy means the first order under the account that has been paid and has granted service benefits. Renewals, repeat purchases, price differences from plan upgrades, and orders placed after a completed refund are not first-payment orders. For an upgrade during an active term, the difference is calculated based on the remaining days, and the related order records are used for refund verification.
Eligible and Ineligible Situations
If the available routes, protocols, or device environment do not meet your needs after activation, you may request a refund within the refund window. Brief testing of Windows, macOS, iOS, Android, or Linux clients, as well as reasonable checks of international route connectivity, does not affect eligibility for a first-payment order.
A no-questions-asked full refund does not apply when: the request is submitted after the refund window; the order is not a first payment; the data allowance has been fully used or shows concentrated consumption clearly beyond reasonable testing; the account has been restricted for violating the Terms of Use; a dispute, reversal, or duplicate refund has already been initiated through the payment channel; or the applicant and the order’s payment records cannot be sufficiently verified.
Data packages remain valid permanently until used up. Unused data does not automatically establish refund eligibility, and a fully used data package is outside the no-questions-asked refund scope. VPNJB assesses each request using order records, data records, and the Terms of Use; a single route fluctuation is not the sole basis for review.
Request Process and Required Information
All refund requests must be submitted through a user-panel ticket. Because registration does not require an email address, sign in with the username associated with the purchase order, open the ticket page, and select a billing- or refund-related matter. Do not post payment receipts, usernames, or other order information on public pages.
- Sign in to the VPNJB user panel associated with the purchase order and open the ticket portal.
- Identify the order requiring a refund and attach the order record or payment receipt visible in the panel.
- Confirm that the original payment method was Alipay, WeChat Pay, or USDT. For USDT, also provide a receiving address compatible with the original payment network.
- Wait while the order, payment status, and service usage records are checked. If more information is needed, continue replying in the same ticket instead of creating a duplicate request.
Open the user panel to submit a ticket
Review, Service Termination, and Processing Time
After approval, VPNJB will revoke any service benefits still active under the relevant order and initiate the refund according to the approved result. Once a refund is initiated, the subscription access, remaining data, and route access associated with that order may stop at the same time. Complete any necessary device disconnections and subscription cleanup before submitting.
The time it takes for a refund to arrive depends on the payment channel’s processing progress. This policy makes no additional commitment about the channel’s exact posting time. For Alipay and WeChat Pay orders, you can check the processing status through the original payment record after the refund is initiated. If the channel requires further verification, the ticket will remain in progress until a verifiable refund result is available.
Do not submit the same order repeatedly during refund processing or start conflicting requests through different channels at the same time. Duplicate actions may require the payment status to be checked again and may affect processing continuity.
Payment Methods and Special Handling
Alipay and WeChat Pay refunds are generally returned through the original payment channel, and the result is determined by the corresponding payment record. If the original channel cannot directly receive the refund because of the account status, a closed transaction, or channel rules, VPNJB will explain the available verification steps in the original ticket and will not ask the applicant to use an unrelated payment record.
USDT does not provide exactly the same return path as Alipay or WeChat Pay. The applicant must provide, in the ticket, an address that is compatible with the original payment network and able to receive the assets normally, and must independently confirm the network and address details. Once the address is confirmed and processing begins, a blockchain transaction usually cannot be reversed. The applicant is responsible for consequences caused by an incorrect address or network.
Payment methods affect only the refund route and channel processing; they do not change the refund window for a first-payment order. Every refund request is assessed together with this policy, the order records, and the Terms of Use. If you are unsure whether a request is eligible, verify it through a user-panel ticket before initiating a payment dispute.